Banking

Banking and finance is a massive and ever-expanding industry and a career there presents many opportunities. Banking and finance jobs are always in demand for one simple reason: people are interested in money. When the economy is booming, people want to know how to spend their money. When it is in hibernation, people want to save and make the most of their investments. This constant interest creates a number of diverse career paths for banking and finance professionals.

Careers and relevant Training in the Banking Industry

Title Brief summary Training available at UIBFS
Entry-level
Management trainee A management trainee learns daily operations of the bank by receiving training in various areas of the bank like mortgage, consumer and commercial lending, and systems acquisitions etc. They receive training by performing actual tasks on the job.
  • Basic banking
  • Banking for non-banking executives
  • Staff engagement, communication and team building.
Tellers Tellers give counter service, local and basic international currency to bank customers and other members of the public and administration support within the outlet they are assigned.
  • Basic banking
  • Cash management
  • Customer service excellence
  • Chartered Banker
Loan Officers Loan Officers evaluate and authorize approval of business, real estate, or credit loans. They are specialists at evaluating the financial status of a loan applicant.
  • Basic banking
  • Fundamentals of mortgage lending
  • Lending to small and medium enterprises
  • Debt recovery and distress handling
Business Banker They sell a variety of products and services, such as business deposit accounts, treasury management, business credit cards and payment processing solutions. They actively collaborate other co-workers to help business customers get their specific needs met.
  • Basic banking
  • Credit Analysis and Risk Management in Corporate
  • Ethics and professionalism in financial services
  • Effective Sales and Persuasion Skills
  • Clearing, Payment Systems and Collection
  • Customer service excellence

 

 

Retail Banker Retail bankers act in a customer service role, advising on and assisting with services such as setting up savings accounts, authorising loans and moving money.
  • Basic banking
  • Lending to Small and Medium Enterprises
  • Digital Banking – Business Opportunities
  • Effective Sales and Persuasion Skills

 

Bancassurance officer The Bancassurance officer is the point of sale and point of contact for the customer between a bank and an insurance company. They offer insurance products or insurance benefits to the bank’s customers.
  • Bancassurance
  • Effective Sales and Persuasion Skills
  • Customer Service Excellence
Agency banking/channels officer Channel officers perform a wide range of customer- centred activities and services for Agent Banking and other channels that have an impact on attracting, retaining and managing customer relationships.
  • Agent Banking
  • Cash Management
  • Effective Sales and Persuasion Skills
  • Ethics and professionalism in financial services

 

Compliance Officer Bank compliance officers are responsible for conducting audits and inspections to ensure a bank adheres to set internal and external laws.
  • Auditing bank operations
  • Auditing the treasury function
  • Ethics and Professionalism in Financial Services
  • Law Relating to Banking Practice and Management
  • Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
Risk officer/analyst Risk analysts identify and analyse the areas of potential risk threatening the assets, earning capacity or success of organisations in the industrial, commercial or public sector. As a risk analyst, you’ll be responsible for predicting change and future trends, as well as forecasting cost to the organisation.
  • Credit Analysis and Risk Management in Corporate Lending
  • Operational Risk Management
  • Risk, Fraud, Forgeries and Internal Control
Financial advisor Financial advisers provide clients with specialist advice on how to manage their money. The role involves researching the marketplace and recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs, and then securing a sale.
  • Ethics and Professionalism in Financial Services
  • Investment Advisory
  • Effective Sales and Persuasion Skills
  • Customer Service Excellence

 

Investment analyst An investment analyst provides research and information to help traders, fund managers and stockbrokers make decisions about investments. The information you provide ensures investment portfolios are well managed and that potential investment opportunities are highlighted.
  • Fundamentals of Financial Services
  • International Introduction to Securities and Investment Programme
  • Effective Sales and Persuasion Skills
  • Ethics and Professionalism in Financial Services

 

 

Assistant Corporate treasurer This is a varied and responsible role that ensures a company has the capital to meet its obligations, involving raising funds from banks, debt and equity markets and, in some companies, actively trading in the foreign exchange, commodity and money markets.
  • Asset and Liability Management
  • ACI Dealing Certificate.
Treasury operations officer The Treasury Operations Officer is responsible for multiple core Treasury operations and payments compliance consistent with the bank’s policies and procedures.
  • ACI Operations certificate
  • Asset and liability management
  • Auditing bank operations
  • Clearing, Payment Systems and Collection
  • Cash management
  • Bank Branch Operations
Customer relationship officer Customer Relationship Officers handle the concerns of a bank’s clients. They work to rectify issues experienced by customers as well as aim to improve the bank’s overall customer satisfaction ratings.
  • Basic Banking program
  • Ethics and Professionalism in Financial Services
  • Effective Sales and Persuasion Skills
  • Customer service excellence
Middle level management
Compliance manager A Compliance Manager is responsible for ensuring a bank’s policies and procedures comply with regulatory and ethical standards performing regular audits, implementing company policies, and design control systems.
  • Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
  • Ethics and Professionalism in Financial Services
  • Law Relating to Banking Practice and Management
  • Developing Emotional Intelligence
  • Staff Engagement Communication & Team Building
Assistant branch manager Assistant branch managers are responsible for handling the daily operations in any such branch and work under the direct supervision of branch manager.
  • Basic banking
  • Bank branch management
  • Developing Emotional Intelligence
  • Staff Engagement Communication & Team Building
  • Customer Service Excellence
  • Lending to Small and Medium Enterprises
Branch manager A branch manager is an executive who oversees the branch of a bank or financial institution. Branch manager’s responsibilities include managing resources and staff, developing and attaining sales goals, delivering exceptional customer service, and growing the firm.
  • Basic banking
  • Supervisory skills development
  • Developing emotional intelligence
  • Staff Engagement Communication & Team Building
  • Ethics and Professionalism in Financial Services
Business development manager  As a business development manager you identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.
  • Advanced sales management
  • Basic banking
  • Supervisory skills development
  • Customer service excellence
  • Digital Marketing and Corporate Communications
  • Customer Relationship Management (CRM)
  • Digital Retail Banking
Card operations manager The Card Operations Manager is responsible for the overall functional organization of the card team with regards to managing and overseeing both in-house and vendor related processes and responsibilities.
  • Customer Service Excellence
  • Digital Banking – Business Opportunities
  • Managing Cyber Security and Payments
  • Clearing, Payment Systems and Collection
  • Emerging Technologies in Banking and Finance
Commercial loan manager The commercial loan manager leads a team of commercial loan officers to build commercial loan business within a designated market and approves requests for a loan beyond the officer’s approval limits.
  • Advanced Credit Analysis and Management
  • Credit Analysis and Risk Management in Corporate Lending
  • Lending to Small and Medium Enterprises
  • Debt Recovery Management and Distress Handling
  • Developing emotional intelligence

 

Electronic banking manager Responsible for planning and implementing all the Bank’s Electronic Banking offerings. This individual will lead, manages and holds accountable Cash Management Sales and Support staff and manages all aspects of electronic banking services (online, mobile, remote deposit, wire transfers, debit and credit card programs.
  • Customer Service Excellence
  • Digital Banking – Business Opportunities
  • Managing Cyber Security and Payments
  • Clearing, Payment Systems and Collection
  • Emerging Technologies in Banking and Finance
  • Basic banking
Fraud detection manager This function is responsible for designing and delivering the strategies to protect both the firm and its clients from losses covering all products and channels.
  • Ethics and Professionalism in Financial Services
  • Law Relating to Banking Practice and Management
  • Clearing, Payment Systems and Collection
  • Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
Operations manager A Branch Operations Manager is responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service. Branch operations managers also ensure that the branch office has all the tools and infrastructure needed to keep it in working order.
  • Bank branch management
  • Audit of bank operations
  • Operational risk management
  • Bank branch operations
  • Customer service excellence
  •  Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
  • Financial Consumer Protection Guidelines
Personal banking manager Personal banking managers handle a bank’s day to day operations in relation to personal customers. They have a duty to find more personal banking customers and market the bank at the same time.
  • Advanced sales management
  • Supervisory skills development
  • Customer service excellence
  • Ethics and Professionalism in Financial Services
  • Digital Banking – Business Opportunities
Regional manager The Regional Manager is responsible for the administration and efficient operation of managing full-service branches within their assigned region, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank’s objectives.
  • Staff Engagement Communication & Team Building
  • Advanced sales management
  • Developing Emotional Intelligence
  • Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
  • Master of Art in financial services.
  • Postgraduate diploma in agricultural risk management and finance.
Manager treasury The treasury manager is responsible for Monitoring and managing the bank’s relationships and liquidity management. Managing foreign currency exposure and foreign currency payments.
  • ACI dealing certificate
  • ACI operations certificate
  • Asset and liability management
  • Treasury management
  • Audit of treasury operations
Cash manager Duties of a cash manager include handling cash management operations, overseeing account administration, reviewing and implementing improvement in cash management, and ensuring financial obligations are met by the bank.
  • Cash management
  • Agency Banking
  • Foreign Business and Foreign Exchange Operations
  • Regulatory Frameworks, Reporting and Policy Compliance for Commercial Banks
  • Clearing, Payment Systems and Collection
Executive management
The Institute has international partnerships with leading banking and finance institutions such as:

Frankfurt School of Finance and Management

London Institute of banking

ACI International

The above institutions offer a wide variety of courses suitable for executive talent in a variety of functional area.

School leavers and graduates The breadth of Uganda’s banking and financial services sector offers an opportunity for individuals at whatever level they are at in their academic journey. From the sales executive to management trainee and beyond, the industry offers multiple entry routes.
  • Chartered Banking Program.
  • Certified Credit Management.
  • Diploma in Microfinance Services.
  • Post Graduate Diploma in Agricultural Risk Management.
  • Master of Art in Financial Services.
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